So I had a very long discussion with the owner of Santa Rosa Transmission, Sam. I have to say it went quite well. He was willing to hear my concerns and I listened to reasons he gave regarding the situation. Mistakes do happen and there really isn't any blame on the situation. There was some miscommunication between us all, the front desk, the owner, the mechanic and myself. He was very willing to figure out a way to let me give them a second chance. And being that he is a small business owner in a small community like santa rosa, I am willing to make the attempt, especially after our discussion. I hung up the phone feeling quite good about giving them another chance to prove their worth. I believe that he has what it takes to create a long lasting relationship, which is what i was seeking all along. Sometimes with parts, there are different distributors that might end up costing more than others. So i guess i can't blame him for the price of items and can really only hold him accountable for the quality of the work. I guess it's up to me to explore other options on parts and pricing. I can always choose to not get the work if the quote is too high. I am very thankful that he reached out to me and was open enough to listen to my concerns. I would say this is great customer service which I believe is key to any business. We got off on the wrong foot and hope that I will soon get to see his business' true worth. I would definitely give them another try.