Sam Burrage, the owner/manager of SRT, is a fantastic guy!! From the moment I met him, I had confidence in his ability to make my car problem go away -- and that confidence proved to be fully justified. I recently purchased a beautiful red 2004 Jeep Grand Cherokee from a private party -- only to realize a few weeks later that there was a constant clunk when the transmission shifted from one gear to the next. I thought I had bought the proverbial "lemon." I took it to SRT yesterday, and promptly got a call from Mr. Burrage early this morning, just as he had promised. "The problem is fixed", he said, "you can pick up your Jeep at your convenience. It drives very smoothly now." And smoothly drive it does! And while the transmission was still under warranty, I did expect some cost for labor. Imagine my surprise when Sam Burrage said that I owed NOTHING. I am one happy lady! Friendly, helpful and efficient are the attributes I would ascribe to Santa Rosa Transmission. Go there with your car troubles. You won't regret it.